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Communication in CrisisLesson 1: Social psychology of the constructive social relations Lesson 2: Social psychology of the destuctive social relations Lesson 3: Construction of the enemy Lesson 4: The game theoretical model of relationship Lesson 5: Confrontation, competition cooperation Lesson 6: Trust and empathy Lesson 7: Large databases Lesson 8: Maxims of effective communication (Quantity, Quality, Relation and Manner) Lesson 9: The Discrepant Role of the Mediator Lesson 10: Techniques of negotiation, persuasion and argumentation Lesson 11: Crisis prevention, modeling social conflict, early warning systems, monitoring Lesson 12: Strategies of crisis communication Lesson 13: The communication of business disasters Lesson 14: The methodology of crisis communication Lesson 15: Media communication
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